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Privacy Policy

Last updated: June 25, 2026

Questions? Contact us
At a glance
  • We collect: contact + delivery + order details.
  • We use it: to process orders and support you.
  • Live location: optional and used only for delivery.
  • Payments: card details are handled by the payment provider.

Overview

This Privacy Policy explains how eiesta collects, uses, and protects your personal information when you use our website and place orders.

Information we collect

  • Contact details: name, phone number, and email (if provided).
  • Delivery details: address and delivery notes.
  • Order details: items purchased, quantities, totals, and order status history.
  • Live location (optional): GPS coordinates if you choose to share location during delivery.
  • Technical data: basic logs (e.g., IP address, browser/device type) for security/troubleshooting.

How we use your information

  • To process orders, contact you, and deliver items.
  • To provide customer support and handle returns/refunds.
  • To prevent fraud and keep the website secure.
  • To improve our services and website experience.

Payments

We may offer online payments through third‑party payment providers (for example, PayHere). When you pay online, the payment provider processes your payment details and may share transaction references/confirmation with us. We do not store your full card details on our servers.

Sharing your information

We share information only when necessary to run the service, such as:

  • Delivery & fulfillment: sharing address/contact details with delivery staff.
  • Payment providers: for processing payments (if enabled).
  • Legal requirements: if required by law or to protect our rights.

Live location retention

If you share live location, we keep it only for delivery purposes and operational records. We aim to retain only the last known delivery location and remove/overwrite it when it’s no longer needed.

Your choices

  • You can choose not to provide optional fields (like email) and you can decline live location sharing.
  • You may request access, correction, or deletion of your personal information (subject to legal/operational requirements).

Security

We use reasonable safeguards to protect your data. However, no method of transmission over the internet is 100% secure.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.